Family Staffing Blog

How caregiving is like great customer service


“Why am I the only one who does anything for Mother… and my brothers and sisters do nothing.”

“My mom moved in with us. It didn’t work out, so she moved out.”

“If only I had been nicer to my mother, if only I’d tried harder, and now it is too late.”

Sound familiar?

If you want to make the best of the time you can share with your parents it is important that you do your homework. What you do as the primary caregiver for your parent/s may make the difference between a contented time in life for an aging parent or a miserable one. The number one thing to remember and understand is that your parents have choices and so do you!

Just like in great customer service training and business building strategy development, offering choices increases the odds that the customer will get a solution that matches their needs and wants. In the exchanges of ideas and conversations with customers or with your parents, if you can be prepared to offer options, flexibility and involve both parties in the decision making process, you can establish a family environment that makes many of those tough times a win- win instead of a disaster.

There are just not many “how to” books on living to be 100. As far as I know there no books written on living to be 100 by someone who has achieved that many birthday celebrations! There are many books with data and research but few that tell you the “how” part of successful aging. So keep yourself renewed and mentally “sharp” by utilizing these recommended “Bits and Pieces”:

• Think differently. Get your attitude right! If you are blessed with parents who live a long life and you can share that with them, it will be a joy and you will be blessed..

• Embrace aging so you can learn to do it better for yourself.

• Relax. Old age is not a punishment. In the beginning when God planned all of this, be reminded that people lived to be 800-900 years old. Now we are talking serious eldercare issues!

• Laugh a lot and help your parents laugh a lot…it is the best medicine beside prayer.

• Be kind to yourself. Brain chatter is a killer if it is all negative.

What have you been doing to age successfully?

One of Life’s Greatest Blessings

thanksgiving_pic_2Thanksgiving thoughts

Family is on all of our minds as we plan for Thanksgiving and the holidays beyond. The love of a family and the opportunity to come together is one of life’s greatest blessings.

May you and your family be blessed on this day and throughout the year!

From our Office Staff and our Caregivers ….from our family to yours, Happy Thanksgiving! 

From simple home visits to round-the-clock care, Family Staffing Solutions is the best choice for families in need of a helping hand. We specialize in providing personal care and in-home assistance with daily living activities for your older family loved ones.



Concierge Doctors

Concierge Doctors – Returning to a new future of House Calls.

Imagine texting your physician with a question about a new medication or video conferencing when you become ill while traveling. How about just scheduling a time for your doctor to come by your house for a checkup. A local physician  offers two membership levels of service monthly or annual.

Monthly members get same-day or next-day appointments, little or no office wait time, leisurely visits, physical exams, adoption and sports physicals, travel medicine consultation and direct access  by cell, email, text and video chat. He also advocates house calls for those who are elderly, on bed rest or in hospice care.

Annual members get the same level of service as monthly members plus priority scheduling, coordination of hospital care and personal health advocacy. For example, if a patient is hospitalized, Marable goes to the hospital to work with doctors and translates to the patient details of their care

“There are a lot of misconceptions about direct, concierge care, and I would say most working folks could afford my care.”

It is a service Becci Bookner, CEO of Family Staffing Solutions, has wanted to provide her clients – average age of 80-100 – for some time now. “We have one woman who is 98, and by the time we take her to the doctor – she is in Nashville and he is in Murfreesboro – it takes four hours to get her dressed and get up there for 10 minutes with the doctor,” she says.

This is why Family Staffing Solutions is partnered with Dr. Jim Garner in Murfreesboro, TN who will be making house calls for clients in need of his services at home.  For more information on this new (old) idea, read more at

What About This Heat?



For most people especially over the age of 60, it’s best to stay inside during excessive heat. Air conditioning is the best way to protect yourself against heat-related illness and death, according to the Centers for Disease Control and Prevention.  If you are exerting yourself outside,  it’s safer to do it  before midday and stay hydrated and going more slowly.  Experts say that over time, your body can adjust, “Humans have “an amazing ability to thermo-regulate during heat.”  According to  Southwestern Medical Center at Texas Presbyterian, “We defend our temperature…  humans are actually well-adapted to deal with heat provided we can sweat, so our physiology is very cool.”  People over age 60 are most vulnerable to weather conditions. Medical conditions such as diabetes, heart disease, respiratory conditions or weight issues hamper the body’s ability to regulate its core temperatures in extreme cold or heat.

When people go outside into summer weather heat over 90 degrees, the body can sense this assault to itself and will begin to fight to keep the body temperature cool. ” It has be proven over and over that heat waves do more than make us cross and sluggish. Searing temperatures kill more people in the U.S. than hurricanes, lightning, tornadoes, floods and earthquakes combined.So go and make some icy cold lemonade and relax. The summer is almost over.

At Family Staffing Solutions, Inc. we care about your health.

You are alright, but are your parents?

Parents are good about minimizing or concealing the struggles they may be encountering as they age. If you live far away from your parents, it’s often difficult to determine if they are truly doing well, despite what they may say.

This is why we suggest spending enough time on your next visit to evaluate several areas of daily living activities that might indicate what type of assistance they may or may not need.

  • Are your parents in good health and enjoying themselves?
  • Are they dealing with medication issues and able to keep prescriptions in order and take them as directed?
  • Are the refrigerator and pantry well stocked with a variety fresh items?
  • Are leftover foods put away properly?
  • Is the kitchen, including cabinets and appliances, properly cleaned and maintained?
  • Can your parents get their mail and newspapers each day?
  • Are there notices for late payments or no payments that you can see or that they might discuss with you during your visit?
  • Is the checkbook reconciled and bank account in order?
  • How is their ability to maintain good personal hygiene?
  • Are they comfortable using the shower or bath tub?
  • Is clothing in order and do they have a well groomed appearance?

If you have concerns with one or more of these items, it is time to call Family Staffing Solutions, Inc or another personal care assistance company in your area (we have offices in Murfreesboro, Nashville, and Shelbyville)

We, and other companies like ours, provide personal assistance care and specialize in the kinds of support you want for your parents. Since you cannot be with them all the time, we make sure someone is, should something unexpected happen. Remember: Making sure your parent(s) routine is running smoothly not only relieves their stress, but provides you with peace of mind.

 When you can’t be there, we can!  Contact the location nearest you.